{"id":3514,"date":"2025-03-26T11:01:28","date_gmt":"2025-03-26T11:01:28","guid":{"rendered":"https:\/\/mq-tripods.winstgevers.nl\/?post_type=klantenservice&#038;p=3514"},"modified":"2025-04-01T08:52:08","modified_gmt":"2025-04-01T08:52:08","slug":"6-hoe-kan-ik-een-vervangend-onderdeel-of-een-reparatie-aanvragen","status":"publish","type":"klantenservice","link":"https:\/\/mq-tripods.winstgevers.nl\/en\/klantenservice\/hoofdpagina-test-3\/6-hoe-kan-ik-een-vervangend-onderdeel-of-een-reparatie-aanvragen\/","title":{"rendered":"2. Hoe kan ik een vervangend onderdeel of een reparatie aanvragen?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"3514\" class=\"elementor elementor-3514\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f532476 e-flex e-con-boxed e-con e-parent\" data-id=\"f532476\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;slideshow&quot;,&quot;background_slideshow_gallery&quot;:[{&quot;id&quot;:3699,&quot;url&quot;:&quot;http:\\\/\\\/mq-tripods.winstgevers.nl\\\/wp-content\\\/uploads\\\/2025\\\/04\\\/Dovi-Papierfabriek-78.jpg&quot;}],&quot;background_slideshow_loop&quot;:&quot;yes&quot;,&quot;background_slideshow_slide_duration&quot;:5000,&quot;background_slideshow_slide_transition&quot;:&quot;fade&quot;,&quot;background_slideshow_transition_duration&quot;:500}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a13f079 e-flex e-con-boxed e-con e-parent\" data-id=\"a13f079\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-98d6a14 yoast-breadcrumbs-detail elementor-widget elementor-widget-shortcode\" data-id=\"98d6a14\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><span><span><a href=\"https:\/\/mq-tripods.winstgevers.nl\/\">Home<\/a><\/span><\/span>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3adaf69 elementor-widget elementor-widget-heading\" data-id=\"3adaf69\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Hoe kan ik een vervangend onderdeel of een reparatie aanvragen?<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27d0246 open-sans elementor-widget elementor-widget-heading\" data-id=\"27d0246\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Als je product defect is, neem dan contact met ons op via e-mail met de benodigde gegevens, en wij onderzoeken of het defect onder de garantie valt; indien nodig bieden we een reparatie, vervanging of terugbetaling aan, en we houden je op de hoogte van de voortgang en kosten van de reparatie.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4a7e1f open-sans elementor-widget elementor-widget-text-editor\" data-id=\"e4a7e1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"68\" data-end=\"121\">Mijn product is defect of kapot. Wat nu?<\/strong><br data-start=\"121\" data-end=\"124\" \/>Het is vervelend dat je product defect is, maar we helpen je graag verder. Neem contact met ons op via e-mail en geef je contactgegevens, bestelnummer en factuurnummer door. Vermeld om welk product het gaat en geef het artikelnummer door. Beschrijf het defect zo gedetailleerd mogelijk. Wij onderzoeken of het defect onder de garantie valt en bieden een geschikte oplossing. Afhankelijk van het product en de aard van het defect, zorgen we voor een reparatie, vervangingen of terugbetaling van de aankoopprijs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-478ad50 open-sans elementor-widget elementor-widget-text-editor\" data-id=\"478ad50\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"68\" data-end=\"121\">Hoe laat ik mijn product repareren?<\/strong><br data-start=\"121\" data-end=\"124\" \/>Neem contact met ons op via e-mail met je contactgegevens, bestelnummer en factuurnummer, en vermeld het artikelnummer en het defect. Wij nemen zo snel mogelijk contact met je op. Na je feedback zullen we je laten weten of we het product kunnen repareren en wat de mogelijke kosten zijn. Jij beslist uiteindelijk of je door wilt gaan met de reparatie. Let op: deze kosten zijn altijd exclusief verzendkosten. Als het defect onder de garantie valt, repareren we het product kosteloos.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bac72c3 open-sans elementor-widget elementor-widget-text-editor\" data-id=\"bac72c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"68\" data-end=\"121\">Hoe lang duurt de reparatie en hoe volg ik een reparatie?<\/strong><br data-start=\"121\" data-end=\"124\" \/>We streven ernaar de reparatie zo snel mogelijk af te handelen. Zodra we je product hebben ontvangen en aan de slag zijn gegaan, ontvang je een bericht van ons. We hebben een maximale doorlooptijd van 15 werkdagen, maar we doen ons best om sneller klaar te zijn. Zodra de reparatie is voltooid en het product is verzonden, ontvang je een bevestiging. Zo blijf je altijd op de hoogte van het reparatieproces.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8056b6f open-sans elementor-widget elementor-widget-text-editor\" data-id=\"8056b6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"68\" data-end=\"121\">Is een reparatie gratis?<\/strong><br data-start=\"121\" data-end=\"124\" \/>Als het defect binnen de garantievoorwaarden en de garantieperiode valt, repareren we je product kosteloos. Als het defect buiten de garantie valt, bieden we een betaalde reparatie aan, maar we zullen eerst een kosteninschatting geven, zodat jij kunt beslissen of je verder wilt gaan.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-120d167 open-sans elementor-widget elementor-widget-text-editor\" data-id=\"120d167\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong data-start=\"68\" data-end=\"121\">Contactgegevens<\/strong><br data-start=\"121\" data-end=\"124\" \/>Pauvreweg 28<br \/>4879 NA<br \/>Etten-Leur<\/p><p>info@dovigroup.com<br \/>+31 (0)85 112 81 80<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":0,"parent":2964,"menu_order":0,"template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}}},"kennisbank-categorie":[],"class_list":["post-3514","klantenservice","type-klantenservice","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>2. 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